In this policy, Addiction Coaching Australia, we, our or us means:

 

• Steady On The Grind Pty Ltd as trustee for the Conrad Tracey Discretionary Trust, ABN 31 082 905 770; and
• Any related entities to Steady On The Grind Pty Ltd as trustee for the Conrad Tracey Discretionary Trust, including its holding company and any subsidiaries.

 

To provide you with the best possible service, we collect and use certain personal information about you. Your privacy is important to us and we are dedicated to ensuring your personal information remains private. The following privacy policy sets out how we handle your personal information, consistent with the Australian Privacy Principles within the Privacy Act 1988 (Cth). 

For the purposes of this policy, “personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

In general, we will only use your personal information for the purpose(s) that you gave it to us for.

We review this policy periodically to ensure it is kept relevant and up to date and we may make changes at any time by publishing the amended version on our website.

 

1. Information we collect

In the process of conducting our business, we may collect a range of personal information from current and prospective members, service providers, job applicants and other individuals where it is necessary in order to operate our business. The kind of information collected will depend on the nature of your dealings with us, but may include:

• Contact information and identification such as your name, date of birth, contact number, e-mail address, residential and/or business address, demographic information (such as your postcode, age and gender) and driver’s licence or other identification document details;
• Payment details (such as account or credit card details) and payment related information in connection with your purchase of our goods or services; or
• Information collected from marketing campaigns, member surveys and your interactions with us, including via social media.
• If you do not provide us with the personal information we request, we may be unable to provide you with the full range of our services and, depending on the information withheld, you may be ineligible to use our services.

 

Sensitive information

We will only collect sensitive information about you with your consent (unless we are otherwise allowed or required by law to collect that information). If you provide us with sensitive information, such as health information, information about your race, gender, sexual orientation,Mode ethnic origin and religious beliefs, on your own accord, we will treat it with the highest confidence and only disclose it as instructed by you.

 

2. How we collect information

Most of the personal information we collect will be collected directly from you. This may occur when you: 

• contact or interact with us in person, by e-mail, phone or other forms of communication, or via forms on our website, or social media accounts; 
• sign up to purchase any of our services;
• respond to any of our job advertisements;
• visit our premises;
• sign up to purchase any of our services; or 
• attend events hosted or operated by us.
• Information collected from third parties

 

We may sometimes collect your information from third parties such as:

 

• information held by online third-party services, that you have granted us access to (e.g. Google, Facebook, etc.);
• parties you refer us to, or who refer us to you, including personal referees when you apply for a job with us;
• where you are employed or engaged by an entity that purchases services from us, from an authorised representative of that entity;
• contractors that we engage to provide services to us; 
• third party recruitment agencies you have provided your details to; or
• marketing agencies or providers of similar lists or information which have been legally acquired by us.
• Information collected automatically

 

When you visit or interact with our website, our online platform, or any other online platform operated by us (Platforms) we, as well as any third party service provider, may use a variety of technologies that automatically or passively records information about how the Platform is accessed and used (Usage Data). Usage data may include your IP address or other unique identifier for the device used to access a Platform, browser type, device type, date and time of visit, pages viewed and your use of features or applications on the Platform. Usage Data helps us to keep the Platforms relevant for our guests and members. Usage Data is usually non-identifying, but if it can be used to identify you, we will treat it as personal information.

 

We may use “Cookies” (data files placed on a device when it is used to visit a Platform) to keep track of personal preferences and compile aggregate data about Platform traffic and interaction with us, so that we can offer you better experiences and tools in the future. “Cookies” may be used by us or our service providers for security purposes, or to facilitate site navigation and personalise your experience on the Platform. You should be able to configure your computer or other web browsing device so that it disables cookies or does not accept them. However, if you reject all cookies, you may not be able to use our products or services that require you to “sign in,” and you may not be able to take full advantage of our services provided via the Platforms.

 

3. Purpose of use or disclosure

 

We collect, use and disclose your personal information for a variety of purposes, including:

• to provide you with our services;
• for any purpose which we notify you about when we collect your information, or to which you have provided your consent;
• to provide various business support services to our customers and/or users;
• to notify customers and/or users of news and event information;
• for security and safety purposes;
• responding to your enquiries, concerns or complaints;
• to consider and assess your application for as a potential job applicant or contractor;
• to distribute promotional material and inform you about products, services, special offers and events;
• to customise, measure and improve our services;
• improving your experience with us and our marketing, including through data analytics, product planning and research;
• to process or verify payments authorised by you;
• to comply with the law, including a lawful request from law enforcement; and
• other purposes related to the provision of our services.

4. Disclosing your personal information

We may disclose your information to third parties, including: 

• our agents or contractors who perform a particular function or service on our behalf;
• your employer or former employer as part of conducting a reference check.

Examples of our third party agents or contractors include:

• mail distribution providers;
• secure data storage providers; 
• information technology service providers;
• debt collection agencies;
• accountants, lawyers and other professional advisors.

We may also disclose your information to third parties where required or authorised by or under law.

We will not sell or provide your information to a third party for the purposes of direct marketing without your informed consent.

 

5. Direct marketing

Direct marketing is the promotion of goods and services directly to you including through emails, SMS, phone calls and the post. We will only send you direct marketing materials if you would reasonably expect to receive them, or you have consented. If it is impractical to gain your consent, we will always provide a simple and easy means for you to request not to receive the material.

 

6. Cross-border disclosure

Our preference is to use third party service providers who are based in Australia, however we may use overseas service providers to process your personal information if we reasonably believe that the overseas entity is subject to the same or similar privacy laws to those found in Australia, or you have otherwise consented to us disclosing your personal information to the overseas entity.

 

7. Security 

The security of your personal information is important to us and we take reasonable steps to protect your information from unauthorised access or disclosure and ensure the accuracy and proper use of your personal information, including using a range of physical, technical and administrative measures such as:

• using SSL encryption to store and transfer personal information on our Platforms;
• hosting of our Platforms on servers located in secure third-party centres, who use best-practice procedures to ensure the security of data; 
• reviewing the adequacy of technical and physical security measures used by any third-party suppliers who will be processing or storing your personal information; and
• ensuring that all personnel or staff engaged by us are made aware of the contents of this Privacy Policy and any additional policies and procedures relating to the use protection and disclosure of personal information which we may introduce from time to time. 

While we take all reasonable steps to ensure that your personal information is protected from misuse, interference or loss, no method of transmission over the internet, or method of electronic storage, is 100% secure. Each individual that provides personal information to us via the internet or by post does so at their own risk. We cannot accept responsibility for misuse or loss of, or unauthorized access to, personal information where the security of the information is not within our control. 

If a data breach occurs, and there is a real risk of harm to you as a result of such breach, we will notify you as soon as possible.  

In addition to the measures we take to protect your personal information, you should ensure that you keep secret and regularly change any access passwords to any accounts on our Platforms, and always logout of any secure pages at the end of your session.

 

8. Destruction

When we no longer need your personal information for a permitted purpose and we are not required to keep it to comply with any laws, we will take such steps as are reasonable in the circumstances to destroy your personal information, or to ensure that the information is de-identified.

 

9. Access and Correction

 If you are a user of our Platforms, you can update your personal information at any time via your account on our Platform. 

If requested by you by contacting us using the details contained in this privacy policy, we will take such steps as are reasonable in the circumstances to ensure that your personal information is accurate, up-to-date, complete and relevant.

Upon your written request we will provide you with a copy of your personal information that we hold, unless there is a legitimate reason at law not to do so. We will take reasonable steps to correct your personal information if we are satisfied that it is inaccurate, out-of-date, incomplete, irrelevant or misleading. This extends to third parties that we have provided your personal information to unless it is impracticable or unlawful to do so.

 

10. Resolving concerns

If you have a concern or complaint relating to our handling of your personal information, or if you feel that we have breached the privacy laws, please contact us in writing using the contact details provided below, outlining the nature of the complaint. We will endeavour to respond to your complaint within 30 days of receipt. 

If your complaint is not satisfactorily resolved, you can contact us to discuss your concerns or the complaint may be taken to the Office of the Australian Information Commissioner.

 

11. Contact us

 

If you have questions or suggestions, please contact us at:

Email: [email protected]

Mailing address: Suite 54/11 Wilson St, South Yarra VIC 3141

Telephone: (03) 9989 9932 

 

12. Updating this Policy 

If we decide to change this Privacy Policy, we will post the changes on our webpage at www.addictioncoachingaustralia.com.au Please refer back to this Privacy Policy to review any amendments.

We may do things in addition to what is stated in this Privacy Policy to comply with the Australian Privacy Principles, and nothing in this Privacy Policy shall deem us to have not complied with the Australian Privacy Principles.

In these terms and conditions, “we” “us” and “our” refers to Addiction Coaching Australia. Your access to and use of all content on this website is provided subject to the following terms and conditions. The information is intended for residents of Australia only.

We reserve the right to amend this notice at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended. We therefore recommend that each time you access our website you read these terms and conditions.

Registered Users

In order to access the services provided on this website, you must become a registered user. You must complete registration by providing certain information as set out on our membership/registration page. Please refer to our Privacy Policy linked on our home page for information relating to our collection, storage and use of the details you provide on registration.

You agree to ensure that your registration details are true and accurate at all times and you undertake to update your registration details from time to time when they change.

On registration, we provide you with a password. On registration you agree to pay for our services as set out on our website. 

We reserve the right to terminate your registration at any time if you breach these terms and conditions.

Our information is intended to be used by registered users within Australia only.

Site Access

When you visit our website, we give you a limited licence to access and use our information for personal use.

You are permitted to download a copy of the information on this website to your computer for your personal use only provided that you do not delete or change any copyright symbol, trade mark or other proprietary notice. Your use of our content in any other way infringes our intellectual property rights.

Except as permitted under the Copyright Act 1968 (Cth), you are not permitted to copy, reproduce, republish, distribute or display any of the information on this website without our prior written permission.

The licence to access and use the information on our website does not include the right to use any data mining robots or other extraction tools. The licence also does not permit you to metatag or mirror our website without our prior written permission. We reserve the right to serve you with notice if we become aware of your metatagging or mirroring of our website.

Hyperlinks

This website may from time to time contain hyperlinks to other websites. Such links are provided for convenience only and we take no responsibility for the content and maintenance of or privacy compliance by any linked website. Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products which they provide.

Linking our website is not permitted. We reserve the right to serve you with notice if we become aware of such linking.

Intellectual Property Rights

The copyright to all content on this website including applets, graphics, images, layouts and text belongs to us or we have a licence to use those materials.

All trade marks, brands and logos generally identified either with the symbols TM or ® which are used on this website are either owned by us or we have a licence to use them. Your access to our website does not license you to use those marks in any commercial way without our prior written permission.

Disclaimers

The information we provide on this website is of a general nature only. We are not providing professional advice and you should obtain professional or specialist advice that is appropriate to your circumstances and we give no warranty and accept no liability should you use the information without obtaining independent advice.

We give no warranty that the information is free from error or omission and you should use your own care and skill when accessing and using it.

To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded.

We take all due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.

Limitation of Liability

To the full extent permitted by law, our liability for breach of an implied warranty or condition will not be greater than the amount you paid to access our website.

Indemnity

By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website.

Jurisdiction

These terms and conditions are to be governed by and construed in accordance with the laws of VIC and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in VIC and you agree to submit to the jurisdiction of those Courts.

If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.

Privacy

We undertake to take all due care with any information including Comments which you may provide to us when accessing our website. However we do not warrant and cannot ensure the security of any information which you may provide to us. Information you transmit to us is entirely at your own risk although we undertake to take reasonable steps to preserve such information in a secure manner.

Our compliance with privacy legislation is set out in our separate Privacy Policy which may be accessed from our home page.

Integrity

We approach our work and interactions with others with complete integrity. We put the truth at the forefront of every interaction and strive for transparency and truth.

Empathy

We deeply care about people and feel privileged to be part of their journey. We are heart led, we listen and we are human.

Accountability

We do what we say we are going to do, every time. We are reliable, deeply engaged and we are finishers.

Inclusiveness

We are here for all people. We believe that everyone deserves to be treated with respect and dignity, free from predatory behaviour, sexual harassment, bullying, judgement and cultural, gender or religious discrimination.

We have designed this program to give you the best possible chance of success and want you to finish it. 

Having said this we understand that things happen.

Our refund policy is in line with Australian consumer law and is available on request.